Building a resilient culture of customer centricity
The key to long-term success in customer experience strategy
The path to designing and implementing a great customer experience strategy can be rocky. The more resilient your strategy is, the better equipped it will be to overcome detours and obstacles along the way.
Our flywheel capability building approach helps organizations build resilient CX strategies. Read about it in our free ebook.
What's in the ebook?
Inside Building a resilient culture of customer centricity, you'll find:
How to manage challenges commonly faced in developing a customer centric strategy
How to use flywheel capability building to design for resilience
Key principles that'll help you succeed in creating a culture of customer centricity